Frequently Asked Questions

Are goggles permitted?

Children in Preschool 1 & 2 and Level 1 & 2 should refrain from wearing goggles.

Are cell phones, cameras, and recording devices allowed?

Parents may only bring their cameras on the last day of lessons to get pictures and/or videos of their child in our swimmer showcase. The Centre is committed to providing a comfortable and safe environment for all members and guests. We restrict cell phone use to our main lobby. Cameras and video recording devices, including cell phone cameras, are prohibited within the Centre except for approved special events. At no time will the use of cameras or cell phones be allowed in the locker rooms.

Where can parents sit during lessons?

Parents are asked to find seating on the bleachers while viewing swim lessons as this enables swimmers and instructors to focus on skills.

What is your transfer/cancellation policy?

It is Centre policy that after the registration deadline, registration is closed; no refunds and/or changes in classes.

What if we become Centre Members?

Sign up to become a Centre Member before completing the class and we will credit you the difference between Centre Member and Community Participant Swim School rates. The credit will be used towards your Get Going Fee or your initial membership payment.

Is open swim allowed before or after lessons?

Swim school students may choose to open swim before and after lessons. Please note that community participants currently enrolled in Centre Swim School may swim for free during swim school hours but anyone that is not currently enrolled must purchase a day pass.

What are swim checks?

Are you not sure what level your swimmer is? Participants learn best when they are placed in the appropriate class. Children less than 3 years old should be registered for Tots. Children 3 – 4 years old should select the Preschool class based on their comfort in the water. Swim checks can be performed Tuesday and Thursday evenings before the first swim lesson of the day. Check the class schedule for times and dates. Call ahead to schedule a swim check with our Aquatics department. Swim checks are free for Centre Members and Community Participants must purchase a day pass.

Still have questions? Check out our policies or give us a call at 715-246-2252!